Refund Policy

All products sold are NOT RETURN AND REFUNDABLE except for wrong products shipping or defective products. You have three (3) days to exchange an item from the date you received it.

Please note that according to our policy, we only offer exchange services and do not accept refunds or returns. When exchanging a defective item, the buyer will be responsible for the shipping costs of returning the faulty product. Once we receive the defective item, we will be responsible for shipping the new product to the buyer, and we will cover the shipping costs of the replacement item.

If you received major defect or wrong item(s), kindly contact us at Email: twentyonegramsofficial@gmail.com / Whatsapp (+6016-7712869) for the exchange.